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Frequently Asked Questions (FAQs)

How much does the Concierge service cost?

To find your reward seats and provide you with detailed instructions on how to book we charge a Concierge service fee. The Concierge service fee will be presented to you as part of your free quote and is dependent on your travel request. We don’t charge any upfront fees. Instead, you pay the Concierge service fee after you have reviewed and accepted your flight proposal to unlock your flight report.  

Note that when booking reward seats, you’ll be required to cover airline taxes and carrier charges, which we’ll outline in the flight report. We always strive to minimize these charges. Additionally, you’ll need to use your points to redeem the reward seats. 

What is the process for using your service?

Share your travel plans through our platform to receive a free quote. Upon accepting the quote, our team will swing into action! We’ll notify you via text message as soon as we find a suitable flight proposal. The proposal will include a preview of some details of your itinerary plus points and taxes required. Once you have reviewed and accepted the flight proposal, and paid the Concierge service fee, we’ll provide you with a personalised flight report that includes your flight itinerary, cabin and lounge experiences and booking instructions. 

How long does it take to find reward seats?

After accepting your quote, you can expect to receive a flight proposal within 2 hours to 5 business days, depending on the complexity of your itinerary and the quote option you have selected.  

Why would I use this service?

Our team of expert reward seat consultants can save you countless hours finding those elusive reward seats for you and your family & friends. Once we find them, we will provide step-by-step instructions on how to book your seats.

Fly in style and enjoy significant savings up to 90% of the cash fare, every time you travel.

Who can use this service?

Point Hacks Concierge is a paid service available to every Point Hacker.

I want to fly on a specific airline and/or route. Can you guarantee this?

No. We will certainly take your preferences into account and if you would like to fly on a certain airline/s, we’ll do our best to make this work if possible. But award availability is limited and award seats are not released on all routes and airlines. If there is no availability on the airline/route you’ve requested, we’ll have to look at alternatives using partner airlines and/or other routes.